Terms and Policies
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-Animals are shipped from Montreal, QC; -Prices and availability are subject to change without notice; -All prices are in Canadian funds; -Sales taxes NOT included. Residents of Quebec, GST (5%) + QST (8.5%) apply, the rest of Canada, GST (5%) will be added; -All specimens are unsexed unless otherwise noted; -All payments must be made prior to shipment; -Animals are sold on a "first come, first served" basis, meaning that the client from whom we receive payment from first will have priority for the specimen(s) we have in stock. -Shipping fees vary depending of locations, please inquire; -For shipping, we must be provided with a complete and correct address, including all apartment numbers, buzzer numbers or gate codes, street numbers and names, and postal codes. If we are shipping to a business address, we must be provided with the business name to include on the address label. PIPEDA regulations state that a courier may not deliver a package to an incomplete on incorrect address. For deliveries to apartment buildings or condos, if the courier has not been give the apporpriate buzzer or gate code, then they will not deliver the box. In addition, the couriers will not call phone numbers listed on the box if these codes are not provided or are not working. In the event we are provided with a shipping address that is incomplete or incorrect and the box is undeliverable, the purchaser will be held responsible for any loses (including animals and courier charges), the Live Arrival policy will be void, and no refunds or replacements will be issued. -Payment accepted by money orders, email money transfers from most major banks, PayPal, VISA, MasterCard, and American Express credit cards. We may also accept personal cheques, but the funds must clear before any orders will be shipped. -LIVE ARRIVAL POLICY: Live arrival is guaranteed ONLY with use of next day service (or priority shipping if next day service is not available). If the purchaser insists on the use of a shipping method other than next day or priority service, then there is no live arrival guarantee. During winter shipping months the following terms also apply: a) the purchase of an insulated box and heat pack is required for live arrival guarantee, b) there must be someone present at the delivery address to sign for and accept delivery of the box. In the event of DOAs (dead on arrival) when live arrival has been guaranteed, the animals will be replaced or refunded (if no replacements are available), but shipping fees must be paid again (and are not refundable). Proof of the animal's death (either a photograph or the return of the dead specimen) is also required. In the event we are provided with an incomplete or incorrect address and the box is undeliverable, the Live Arrival Guarantee is void and no refunds or replacements will be issued! We must be notified of any DOAs within 24 hours of the delivery of the animals, or the live arrival guarantee will be void. - Seven Day Guarantee: The lives and health of the animals, shipped or purchased in person, are guaranteed for 7 days after they have reached the hands of the purchaser. If any health problems are observed within the seven day period, we must be notified immediately when the problem is observed. After that time, no refunds or replacements will be issued, as the life and health of the specimens are then the responsibility of the purchaser. In the event of an animal's death in the 7 day period of guarantee, the animals will be replaced or refunded (if no replacements are available), but shipping fees must be paid again (and are not refundable). Proof of the animal's death (either a photograph or the return of the dead specimen) is also required. We must be notified of any deaths within 24 hours of the death of the animal(s), or the 7 day guarantee will be void. -Requests for animals to be reserved are handled on a case by case basis, and we reserve the right to refuse to place animals on reserve. Animals may be placed on hold for up to two weeks without a deposit. Animals may be placed on reserve for up to 6 weeks with a deposit (amount of deposit depends on the species). -Trades: We are open to trades, please contact us with offers. Please note that we must receive the animals offered to us in trade, alive and in a healthy condition, before we ship our end of the trade, no exceptions. -Shipping worldwide available for legitimate international importers; -NO ANIMALS WITH POTENT VENOM WILL BE SOLD TO CUSTOMERS UNDER 18 YEARS OF AGE. For the purchase of animals with potent venom, we need to be provided proof (at least 2 items) that the purchaser is at least 18 years of age. A photo ID (ex: drivers license) that shows date of birth and address should be one. The other can be a number of items, such as a credit card or utility bill sent to the purchaser’s address. If proof of age cannot be provided, we will not sell these animals. We reserve the right to not sell these animals if we have any reason to believe that 1.) the items showing proof of age are not legitimate (forged or stolen) 2.) the animals will be under the care of a minor, or 3.) the purchaser will not care for these animals in a responsible, safe manner. -Customers under the age of 18 may make purchases with the permission of a parent or legal gardian, as long as the animals do not have potent venom. -All sales are final. |